Academic, Co-design

Waynes Coffee

A participatory design project to improve the customer experience of Wayne’s Coffee in Kista

This report discusses a project to improve the customer experience in a cafe in the mall called Wayne’s Coffee. The project is performed by means of a design model called participation design.

After observations, interviews and brainstorming with the café’s customers has enabled us to develop a proposal on a product that answers the customer’s two biggest problems experienced during the visit. This product provides a clearer overview of the café’s products as well as the ability to order from the table, thereby reducing the risk to lose their seats.

The paper is written in Swedish.

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