This report discusses a project to improve the customer experience in a cafe in the mall called Wayne’s Coffee. The project is performed by means of a design model called participation design.
After observations, interviews and brainstorming with the café’s customers has enabled us to develop a proposal on a product that answers the customer’s two biggest problems experienced during the visit. This product provides a clearer overview of the café’s products as well as the ability to order from the table, thereby reducing the risk to lose their seats.
The paper is written in Swedish.